Frequently Asked Questions
"Book With Us" Guarantee
As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests. When you "Book With Us," our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one.
You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc. Learn More
How is Cotton Court addressing cleaning & social distancing?
To observe proper social distancing and attempt to reduce our presence in your guest room while you are with us, we will be providing housekeeping and minibar stay over service upon request only. Read more about our Travel Related Mandates, Social Distancing & Cleaning Protocols.
Does Cotton Court have a Loyalty Rewards program?
Yes, as part of Valencia Hotel Group, Cotton Court participates in the Valued Hotel Guest (VHG) Loyalty Rewards program.
What is the address of Cotton Court?
The address for Cotton Court is 1610 Broadway, Lubbock, Texas 79401.
Is breakfast included with my stay at Cotton Court?
No, breakfast is not included with your stay at Cotton Court.
Does Cotton Court offer free Wi-Fi?
Overnight guests receive complimentary Wi-Fi throughout the hotel's public areas and guest rooms. Dedicated Wi-Fi can be provided at an additional cost for events in our meeting space.
Does Cotton Court allow smoking?
Cotton Court is a smoke-free environment to enhance air quality, and contribute to the health and well-being of our Guests and Associates, A cleaning fee will be assessed for any guest room where smoking is found to have occurred.
How do I get to Cotton Court?
Location and directions to Cotton Court can be found here. Or you can call the hotel directly for directions at 210.220.3054.
How do I find Cotton Court's special offers and promotions?
Join our mailing list and we'll send you periodic promotions and inform you on what's new and exciting at our Hub City hotel located in Lubbock. Also follow us on social media: Facebook @cottoncourtlubbock, Instagram @cottoncourtlubbock, and Twitter @cottoncourtlbk.
What time can I check into Cotton Court?
Check-in time at Cotton Court is 3:00 PM.
Can I check-in early at Cotton Court? Early check-in may be honored based on availability of the guest room but cannot be guaranteed. The front desk handles early check-in requests.
How many guests can I have in my guest room?
- King guest rooms can have a maximum of two guests.
- Double bedded accommodations can have up to four guests.
- Suite accommodations can have a maximum of four guests.
- Celebrations or parties requiring more than the allowed number of guests in the accommodation are not permitted.
What does double occupancy mean at Cotton Court?
Double occupancy is limited to two adults. Additional adults will result in added fees.
What is the check-out time at Cotton Court?
Check-out time at Cotton Court is 12:00 PM. Requests for late check-out may be offered as an add-on when confirming your reservations for a nominal fee, depending on the check-out time requested. Late check-out requests not guaranteed and are handled by the front desk on the day of check-out. The latest check-out time available is 3:00 PM; after this time, the guest may be charged for an additional night stay.
How old do I have to be to check-into the Cotton Court?
You must be 21 years or older to check into the Cotton Court. Valid identification is required at check-in.
How do I pay for my room at Cotton Court?
Credit cards, debit cards, and cash are accepted methods of payment at Cotton Court. Please be advised that at check-in, the Cotton Court will charge your estimated room and tax for the duration of your stay in addition to a $50 per day incidental fee. Should no additional charges be placed on your guest room, the $50 per day incidental fee will be reimbursed to the method of payment on file within 3-5 business days. Your bank will typically place a hold on any charges or hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 3-5 business days or longer after your check-out date, depending on the bank. For more information on this bank procedure, please visit This Website.
How do I confirm a reservation at Cotton Court?
You can make a reservation on our website, or you can call us at (210.220.3054) to check availability and to confirm your reservation.
How do I know my room is confirmed at Cotton Court?
Reservation confirmations are sent automatically within two hours of the reservation being completed to the email that was provided when confirming your reservation. You can also call the front desk to retrieve your confirmation number manually.
How late will Cotton Court hold my room for me on arrival day?
Your reservation will be held until midnight with the credit card provided when confirming your reservation. If you find your arrival time will be after the 12:00 AM hour, please call the hotel directly so that we may update your reservation. Your credit card provided will be charged for one night's room & tax.
Does Cotton Court have a swimming pool?
Cotton Court has a heated outdoor swimming pool. Guests utilizing the pool must be registered as a hotel guest of Cotton Court.
Can I book multiple rooms at Cotton Court?
Bookings or reservations of ten guest rooms or more is considered a Group booking and must go through our Group Sales Department. See Details
What is Cotton Court's policy for re-selling rooms over special events?
Reserved rooms may not be resold to a third party or refer to your catering/sales agreement. See Details
Can I request for connecting, adjoining, or for rooms to be nearby each other?
The Front Desk assigns guest rooms at check-in. Cotton Court has a limited number of connecting/adjoining rooms, and your request must be made in advance and is subject to availability. To request a connecting/adjoining room, contact the front desk at the hotel directly prior to your arrival day. The hotel will do its best to accommodate these requests but cannot guarantee them.
When do I need to cancel my guest room at Cotton Court to avoid a penalty?
Cancellation is required 24 hours prior to the arrival date unless otherwise noted on special event dates. If you confirm a non-refundable or pre-paid reservation, this policy will not apply.
If I do not cancel my room in time, what is the penalty or fee that Cotton Court will assess? One night's room and tax will be charged if a guest does not cancel within the 24-hour period. If you book a non-refundable or pre-paid reservation, this policy will not apply.
How do I cancel or modify my reservation?
To Modify or Cancel a reservation, click here
Does Cotton Court have an airport shuttle?
Cotton Court does not offer an airport shuttle. If you are not renting a car, a taxi is the best option. The approximate cost is $17- $25 each way to/from the hotel. A taxi may be obtained at the airport terminals upon arrival to the city. If a taxi is needed upon the departure of the hotel, our Guest Services department will be happy to assist you with booking one.
How far from the airport is Cotton Court?
The hotel is approximately 7 miles from the Lubbock Preston Smith International Airport, and it is roughly a 12-minute drive to/from the hotel, depending on traffic.
Does Cotton Court offer self-parking?
Complimentary self-parking is available based on availability.
Does Cotton Court allow photo-shoots?
All portrait sessions or photo shoots with professional camera equipment of any kind must be scheduled through the sales department and are subject to availability and hotel occupancy. Please contact the sales department for additional details and pricing.
Where can I find Hotel Information and Special Services?
All guest rooms at Cotton Court include a full-size non-locking "SMEG" refrigerator with fully stocked honor bar containing alcoholic/non-alcoholic beverages in addition to snack items available for purchase as a standard amenity. Should you require items from honor bar or snacks to be removed prior to or upon arrival, an additional fee may be accessed to the guest room. Microwaves are not included inside guest rooms.
Is outside food and beverage allowed?
Outside food and beverage in our courtyards, meeting spaces or outlets are not permitted and may incur additional fees.
What facilities are available for guests with disabilities at Cotton Court?
We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.
If you have questions about Cotton Court's accessible facilities and services, contact us at [email protected] or 210.220.3054.
What type of security is at Cotton Court?
911 may be reached directly from the guest room phone. The front desk staff is available 24 hours per day, 7 days per week.
Does Cotton Court allow Pets?
Cotton Court does allow pets in designated pet-friendly rooms and designated public areas. We welcome a maximum number of 2 pets per room, limit 70 pounds each. Pets are restricted to certain areas of the hotel. With the exception of authorized service animals, pets are not allowed inside the Water Trough, fitness center, meeting rooms or the swimming pool. Advance registration of your pet is required. A pet waiver and non-refundable pet fee will be required at check-in ($50 per pet). View Pet Policy & Fees.
How do I apply for a job at Cotton Court?
Looking for a job with Cotton Court? Visit our Careers Page Now to find out about our job openings.
How do I request a donation to my organization?
Please complete our donation request form, click here.
Can I ship something to the hotel?
Cotton Court Hotel may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than five business days before your arrival date. A handling charge may be applied to each package for individual guests, as well as events and meeting packages. Boxes, packages, and parcels stored longer than five business days will incur a storage fee per item per day.
Packages arriving for guests checked in will be left a message that a package has arrived and can be picked up from the front desk. All guests must be present to sign for packages upon delivery.
Cotton Court Hotel and Valencia Hotel Group shall not be liable for the safe or timely arrival of any packages sent to the hotel. We reserve the right to refuse acceptance of packages or return them to the sender when necessary. For assistance, please call the front desk at 806.758.5800.
All hotel policies are subject to change. For more details, please contact the hotel directly.