Cotton Court FAQs
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As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests. When you "Book With Us," our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one.
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Does Cotton Court Have A Loyalty Rewards Program?
What Is The Address Of Cotton Court?
Is Breakfast Included With My Stay At Cotton Court?
Does Cotton Court Offer Free Wi-Fi?
Does Cotton Court Allow Smoking?
How Do I Get To Cotton Court?
Location and directions to Cotton Court can be found here. Or you can call the hotel directly for directions at 210.220.3054.
How Do I Find Cotton Court's Special Offers And Promotions?
Check out our special offers page to find out the best available rates, seasonal packages and promotions. Keep up with Cotton Court by joining our mailing list and we'll send you periodic promotions and inform you on what's new and exciting at our Hub City hotel located in Lubbock. Also follow us on social media: facebook@cottoncourtlubbock, instagram@cottoncourtlubbock, and twitter@cottoncourtlbk.
What Time Can I Check Into Cotton Court?
Check-in time at Cotton Court is 3:00 PM.
Can I Check-In Early At Cotton Court?
Early check-in may be honored based on availability of the guest room but cannot be guaranteed. The front desk handles early check-in requests.
How Many Guests Can I Have In My Guest Room?
- King guest rooms can have a maximum of two guests.
- Double bedded accommodations can have up to four guests.
- Suite accommodations can have a maximum of four guests.
- Celebrations or parties requiring more than the allowed number of guests in the accommodation are not permitted.
What Does Double Occupancy Mean At Cotton Court?
Double occupancy is limited to two adults. Additional adults will result in added fees.
What Is The Check-Out Time At Cotton Court?
How Old Do I Have To Be To Check-Into The Cotton Court?
You must be 21 years or older to check into the Cotton Court. Valid identification is required at check-in.
How Do I Pay For My Room At Cotton Court?
How Do I Confirm A Reservation At Cotton Court?
You can make a reservation on our website, or you can call us at (210.220.3054) to check availability and to confirm your reservation.
How Do I Know My Room Is Confirmed At Cotton Court?
How Late Will Cotton Court Hold My Room For Me On Arrival Day?
Does Cotton Court Have A Swimming Pool?
Cotton Court has a heated outdoor swimming pool. Guests utilizing the pool must be registered as a hotel guest of Cotton Court.
Can I Book Multiple Rooms At Cotton Court?
Bookings or reservations of ten guest rooms or more is considered a Group booking and must go through our Group Sales Department. See Details
What Is Cotton Court's Policy For Re-Selling Rooms Over Special Events?
Reserved rooms may not be resold to a third party or refer to your catering/sales agreement. See Details
Can I Request For Connecting, Adjoining, Or For Rooms To Be Nearby Each Other?
The Front Desk assigns guest rooms at check-in. Cotton Court has a limited number of connecting/adjoining rooms, and your request must be made in advance and is subject to availability. To request a connecting/adjoining room, contact the front desk at the hotel directly prior to your arrival day. The hotel will do its best to accommodate these requests but cannot guarantee them.
When Do I Need To Cancel My Guest Room At Cotton Court To Avoid A Penalty?
Cancellation is required 24 hours prior to the arrival date unless otherwise noted on special event dates. If you confirm a non-refundable or pre-paid reservation, this policy will not apply.
If I do not cancel my room in time, what is the penalty or fee that Cotton Court will assess? One night's room and tax will be charged if a guest does not cancel within the 24-hour period. If you book a non-refundable or pre-paid reservation, this policy will not apply.
How Do I Cancel Or Modify My Reservation?
To Modify or Cancel a reservation, click here
Does Cotton Court Have An Airport Shuttle?
Does Cotton Court Offer Shuttle Service To Jones AT&T Stadium During Texas Tech Football Game Weekends?
How Far From The Airport Is Cotton Court?
The hotel is approximately 7 miles from the Lubbock Preston Smith International Airport, and it is roughly a 12-minute drive to/from the hotel, depending on traffic.
Does Cotton Court Offer Self-Parking?
Complimentary self-parking is available based on availability.
Does Cotton Court Allow Photo-Shoots?
All portrait sessions or photo shoots with professional camera equipment of any kind must be scheduled through the sales department and are subject to availability and hotel occupancy. Please contact the sales department for additional details and pricing.
Where Can I Find Hotel Information And Special Services?
This information can be accessed on the Services and Amenities button on this website or by calling 210.220.3054.
How Do I Check Availability And Rates At Cotton Court?
This information can be accessed on the Reservations button on the hotel's website or by calling toll-free 210.220.3054.
Do The Guest Rooms Have Refrigerators Or Microwaves?
All guest rooms at Cotton Court include a full-size non-locking "SMEG" refrigerator with fully stocked honor bar containing alcoholic/non-alcoholic beverages in addition to snack items available for purchase as a standard amenity. Should you require items from honor bar or snacks to be removed prior to or upon arrival, an additional fee may be accessed to the guest room. Microwaves are not included inside guest rooms.
Is Outside Food And Beverage Allowed?
Outside food and beverage in our courtyards, meeting spaces or outlets are not permitted and may incur additional fees.
What Facilities Are Available For Guests With Disabilities At Cotton Court?
We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.
If you have questions about Cotton Court's accessible facilities and services, contact us at firstname.lastname@example.org or 210.220.3054.
What Type Of Security Is At Cotton Court?
911 may be reached directly from the guest room phone. The front desk staff is available 24 hours per day, 7 days per week.
Does Cotton Court Allow Pets?
Cotton Court does allow pets in designated pet-friendly rooms and designated public areas. We welcome a maximum number of 2 pets per room, limit 70 pounds each. Pets are restricted to certain areas of the hotel. With the exception of authorized service animals, pets are not allowed inside the Water Trough, fitness center, meeting rooms or the swimming pool. Advance registration of your pet is required. A pet waiver and non-refundable pet fee will be required at check-in ($50 per pet).View Pet Policy & Fees.
How Do I Apply For A Job At Cotton Court?
Looking for a job with Cotton Court? Visit our Careers Page Now to find out about our job openings.
How Do I Request A Donation To My Organization?
Please complete our donation request form, click here.
Can I Ship Something To The Hotel?
Packages arriving for guests checked in will be left a message that a package has arrived and can be picked up from the front desk. All guests must be present to sign for packages upon delivery.
Cotton Court Hotel and Valencia Hotel Group shall not be liable for the safe or timely arrival of any packages sent to the hotel. We reserve the right to refuse acceptance of packages or return them to the sender when necessary. For assistance, please call the front desk at 806.758.5800.
Does Cotton Court Offer Valet Parking?
Valet parking is available Thursday 3 pm to Sunday at 12 pm for $20 per day. Unlimited trips. We offer 2-hour complimentary valet parking for Midnight Shift customers Thursday, Friday, and Saturday during valet hours.
All hotel policies are subject to change. For more details, please contact the hotel directly.