Cotton Court FAQs

Cotton Court Hotel may store shipments for your arrival. Due to limited storage space, please ship all packages to arrive no more than five business days before your arrival date. A handling charge may be applied to each package for individual guests, as well as events and meeting packages. Boxes, packages, and parcels stored longer than five business days will incur a storage fee per item per day.

Packages arriving for guests checked in will be left a message that a package has arrived and can be picked up from the front desk. All guests must be present to sign for packages upon delivery.

Cotton Court Hotel and Valencia Hotel Group shall not be liable for the safe or timely arrival of any packages sent to the hotel. We reserve the right to refuse acceptance of packages or return them to the sender when necessary. For assistance, please call the front desk at 806.758.5800.