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ABOUT & AMENITIES

About Our Health & Safety Protocols

The safety of our guests and our associates has always been our topmost priority. Valencia Hotel Group is committed to staying ahead of industry best practices using our resources, including Hotel and Lodging Association guidelines, local, state, and federal guidelines, and expert recommendations.

Our Team

Our Team

All our team members have received extensive training on safety protocols, including proper use of Personal Protective Equipment (PPE), good social distancing, and proper procedures to follow should they feel symptoms or believe they have encountered someone that was infected. 
Public Area

Public Area

The public area gets cleaned and sanitized regularly, along with high-contact touch points such as elevator buttons and door handles that get cleaned hourly. Hand sanitizer has been placed conveniently throughout the hotel's public areas. 
Arrival & Departure

Arrival & Departure

Contact less check-in has been implemented wherever possible, including self-swipe of credit cards, mobile check-in, mobile keys, and self-check-in kiosks at select properties. 
Guest Rooms

Guest Rooms

Towel services will be completed each day and will include replenishing towels, amenities, and removal of the trash.
Food & Beverage

Food & Beverage

To keep all the safety precautions in check, contactless menu options are available in all restaurants, bars, in-room dining and mini-bar. 
Meetings & Events

Meetings & Events

If needed, mask requirements, seating capacities, and floor plans will be addressed on an event-by-event basis with meeting planners.
Our Collection

Our Collection

Urban. Sophisticated. Luxurious. Exceptionally comfortable. Experience Timeless Hospitality® by Valencia Hotel Group. Created for today’s passionate traveler, each hotel is intentionally built to showcase both modern design and classic character.

Explore Collection for Our Collection