Policies & FAQs

Good to know
before you arrive

A few important things to know before you arrive. Answers to the basics like check-in times, room details, rates, policies, and special offers. And if it’s not covered here, reach out. We’re always ready to help.

Arrival & your stay

What time can I check into Cotton Court?

Check-in time at Cotton Court is 3:00 PM.

What is the check-out time at Cotton Court?

Check-out time is 12:00 PM. Late check-out may be offered as an add-on when confirming your reservation for a nominal fee; requests are handled by the front desk on the day of check-out and can’t be guaranteed. The latest check-out available is 3:00 PM. After that, an additional night may be charged.

Can I check in early?

Early check-in may be honored based on availability of the guest room but cannot be guaranteed. The front desk handles early check-in requests.

How old do I have to be to check in?

You must be 21 years or older to check into Cotton Court. Valid identification is required at check-in.

How late will Cotton Court hold my room on arrival day?

Your reservation will be held until midnight with the credit card provided when confirming your reservation. If you’ll arrive after 12:00 AM, please call the hotel directly so we can update your reservation. Your card will be charged for one night’s room and tax.

How do I pay for my room?

Cotton Court operates as a cashless hotel: all transactions throughout the property are conducted via credit card, debit card, or contactless payment. At check-in we charge your estimated room and tax for the stay plus a $50 per day incidental fee, refunded to the method of payment on file within 3–5 business days if no additional charges are placed on the room. Your bank may hold authorizations for 3–5 business days or longer after check-out.

What type of security is at Cotton Court?

911 may be reached directly from the guest room phone. The front desk staff is available 24 hours a day, 7 days a week.

Does Cotton Court offer irons and ironing boards?

Cotton Court provides a garment steamer in each room. Irons and ironing boards are available upon request. Please contact the front desk.

Can I ship something to the hotel?

Cotton Court may store shipments for your arrival. Because storage is limited, please ship packages to arrive no more than five business days before your arrival date; a handling charge may apply per package, and items stored longer than five business days incur a storage fee per item per day. Guests must be present to sign for packages. Cotton Court and Valencia Hotel Group are not liable for the safe or timely arrival of packages. For assistance call the front desk at 806.758.5800.

Does Cotton Court allow photoshoots?

All portrait sessions or photoshoots with professional camera equipment must be scheduled through the sales department and are subject to availability and hotel occupancy. Contact the sales department for details and pricing.

Reservations & cancellation

How do I confirm a reservation?

Make reservations on our website or call 210.220.3054 to check availability and confirm your reservation.

How do I know my room is confirmed?

Reservation confirmations are sent automatically within two hours of the reservation being completed to the email you provided. You can also call the front desk to retrieve your confirmation number.

How do I check availability and rates?

Use the Book button at the top of any page, or call 210.220.3054.

How do I cancel or modify my reservation?

Click the modification link in your confirmation email or contact the hotel directly.

When do I need to cancel to avoid a penalty?

Cancellation is required 24 hours prior to the arrival date unless otherwise noted on special event dates. One night’s room and tax is charged if a reservation isn’t cancelled within that window. Non-refundable and pre-paid reservations are excluded from this policy. Group reservations offered at a discounted rate require 48 hours’ notice.

Can I book multiple rooms?

Bookings or reservations of ten guest rooms or more are considered a Group booking and must go through our Group Sales Department.

What is the policy for re-selling rooms over special events?

Reserved rooms may not be resold to a third party. Please refer to your catering or sales agreement.

Can I request connecting, adjoining, or nearby rooms?

The hotel offers a limited number of connecting rooms in king to double/double configuration. Requests must be made in advance, are subject to availability, cannot be guaranteed, and are assigned at check-in. Contact the front desk before your arrival day.

How many guests can I have in my guest room?

King guest rooms accommodate a maximum of two guests. Double-bedded rooms accommodate up to four. Suites accommodate a maximum of four. Celebrations or parties exceeding these limits are not permitted.

What does double occupancy mean?

Double occupancy is limited to two adults. Additional adults will result in added fees.

Rooms & amenities

Does Cotton Court offer free Wi-Fi?

Overnight guests receive complimentary Wi-Fi throughout the hotel’s public areas and guest rooms. Dedicated Wi-Fi can be provided at an additional cost for events in our meeting space.

Do the guest rooms have refrigerators or microwaves?

All guest rooms include a full-size non-locking SMEG refrigerator with a fully stocked honor bar of alcoholic and non-alcoholic beverages plus snacks available for purchase. Should you need the honor bar removed before or on arrival, an additional fee may apply. Microwaves are not included in guest rooms.

Does Cotton Court have a Loyalty Rewards program?

Yes, as part of Valencia Collection, Cotton Court participates in the Valued Hotel Guest (VHG) Loyalty Rewards program.

How do I find Cotton Court’s special offers and promotions?

Visit our Offers & Rewards page, join our mailing list for periodic promotions, and follow us on Facebook and Instagram at @cottoncourtlubbock.

Does Cotton Court accommodate long-term stays?

Yes. Cotton Court is ideal for extended stays, with SMEG refrigerators, laundry services, and spacious accommodations in a central Lubbock location.

What facilities are available for guests with disabilities?

The hotel offers ADA-compliant rooms with roll-in showers, hearing-impaired rooms with flashing-light doorbells, and wheelchair-accessible areas throughout, plus a pool lift, Braille signage, and an accessible front desk section. Seven rooms (2 Classic and 5 Deluxe) are adapted for physically challenged guests; the Housekeeping Department can also provide raised toilet seats and shower chairs upon request. Questions: info@valenciagroup.com or 210.220.3054.

Dining & the pool

Is breakfast included with my stay?

Breakfast is not complimentary, but an array of delicious breakfast options are available at our on-site restaurant, Midnight Shift Restaurant & Bar.

Does Cotton Court offer room service?

Yes, room service is offered for breakfast, lunch, and dinner.

Breakfast 7:00 AM–10:00 AM · Lunch 11:00 AM–2:00 PM · Dinner 5:00 PM–9:00 PM daily.

Are there special dining experiences at Cotton Court?

The Midnight Shift Restaurant & Bar serves Texas-inspired dishes and craft cocktails, with live music on weekends.

Does Cotton Court have a swimming pool?

Yes, a heated outdoor swimming pool. Guests using the pool must be registered hotel guests.

What recreational facilities does the hotel offer?

A heated outdoor pool and a 24-hour fitness center with modern machines and free weights. Guests can relax in the courtyard or enjoy seasonal activities hosted on-site.

Is outside food and beverage allowed?

Outside food and beverage in our courtyards, meeting spaces, or outlets is not permitted and may result in additional fees.

Pets & house policies

Does Cotton Court allow pets?

Cotton Court allows pets in designated pet-friendly rooms and designated public areas. A non-refundable pet fee and pet waiver are required at check-in. Service animals as defined by the ADA are always welcome; emotional support animals, comfort animals, and therapy dogs are subject to pet fees and waivers.

What is the pet policy?

The pet fee is $150 per pet, non-refundable. Two pets maximum, with a weight limit of 70 pounds per pet. Pets are only allowed in designated pet areas. For more information contact the hotel at 806.758.5800.

Does Cotton Court allow smoking?

Cotton Court is a smoke-free environment to enhance air quality and contribute to the health and well-being of our guests and associates. A cleaning fee will be assessed for any guest room where smoking is found to have occurred.

Getting here & parking

What is the address of Cotton Court?

1610 Broadway, Lubbock, Texas 79401.

Does Cotton Court offer parking?

Complimentary self-parking is available based on availability; all vehicles must register. Valet parking is available for a fee of daily and overnight, plus tax, and is complimentary for guests of Midnight Shift Restaurant. Cotton Court is not responsible for damage, theft, or items left in vehicles; claims for valet damage must be reported before the vehicle leaves the property.

Are there any additional fees?

Yes, a state cost recovery fee of $4.75 per room, per night, and a destination fee of $18 per room, per night. The destination fee covers high-speed Wi-Fi, 24-hour gym access, and concierge service from the front desk.

How far from the airport is Cotton Court?

Approximately 7 miles from Lubbock Preston Smith International Airport, roughly a 12-minute drive depending on traffic.

Does Cotton Court have an airport shuttle?

Cotton Court does not offer an airport shuttle. If you’re not renting a car, a taxi is the best option (approximately $17–$25 each way); Guest Services can help book one for your departure.

Is there a shuttle to Galaxy Stadium on game days?

Yes, complimentary transportation to and from Galaxy Stadium is provided to all Cotton Court guests on Texas Tech home game days. The shuttle runs for two hours before and two hours after the game; it does not run during the game.

Everything else

Can I host events or meetings at Cotton Court?

Yes, versatile meeting spaces and event venues suit conferences, weddings, and social gatherings, with audio-visual equipment and catering available. Contact the sales department for bookings.

Where can I find hotel information and special services?

Browse this site’s Rooms & Suites and Wellness pages, or call 210.220.3054.

How do I apply for a job at Cotton Court?

Visit our Careers page to find current openings.

How do I request a donation to my organization?

Complete the donation request form on our website.